Returns & Refunds Policy

At Flowerguystt Store, we want customers to feel confident when shopping with us. We are committed to providing a clear and fair return and refund process for eligible purchases made through our store.

This Returns & Refunds Policy explains the conditions under which returns, refunds, replacements, and related requests may be accepted for orders placed with Flowerguystt Store.

Flowerguystt Store is owned and operated by 7 Bow St. LLC.

Return Eligibility

Customers may request a return for eligible items within 30 days of the date of delivery.

To be eligible for a return, the item must meet the following conditions:

  • The item must be unused, unworn, and in its original condition
  • The item must be returned in its original packaging whenever possible
  • The item must not show signs of damage caused by misuse, mishandling, alteration, or improper care after delivery
  • Proof of purchase, such as the order number or confirmation email, must be provided

We reserve the right to decline return requests that do not meet these eligibility conditions.

Non-Returnable Items

Certain items may not be eligible for return, including but not limited to:

  • Items marked as final sale or non-returnable
  • Gift cards
  • Personalized, custom-made, or made-to-order items
  • Items that have been used, damaged after delivery, or returned in unsellable condition
  • Items returned without sufficient order information

If an item is non-returnable, this will generally be indicated on the product page or at the time of purchase where applicable.

Return Request Process

To request a return, customers must contact us first before sending any item back.

Please include the following information in your return request:

  • Full name
  • Order number
  • Email address used for the order
  • Description of the issue or reason for the return
  • Photos of the item if it arrived damaged, defective, or incorrect

Return requests should be sent to:

Email: [email protected]
Phone: (408) 353-2847

Once your request is reviewed and approved, we will provide return instructions. Items sent back without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us review the issue quickly, please provide:

  • Your order number
  • A brief explanation of the problem
  • Clear photos showing the item and the issue received

If the claim is approved, we may offer one of the following remedies, depending on the situation:

  • A replacement item, if available
  • A refund to the original payment method
  • Another appropriate resolution at our discretion

We may decline claims for damaged items reported after an unreasonable delay if the condition cannot be reliably verified.

Change-of-Mind Returns

If you would like to return an item due to a change of mind and the item is eligible for return, you may do so within the applicable return period.

In such cases:

  • The item must be unused and in original condition
  • The customer may be responsible for return shipping costs
  • Original shipping charges are generally non-refundable unless otherwise required by law or unless the return is due to our error

Refunds

Once a returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, refunds will be issued to the original payment method used for the purchase.

Please note:

  • Refund processing times may vary depending on your payment provider or financial institution
  • It may take several business days for the refunded amount to appear in your account after the refund has been processed
  • We reserve the right to issue partial refunds when appropriate, such as when returned items are not in their original condition or are missing components not due to our error

Return Shipping Costs

If the return is due to one of the following reasons, we may cover or reimburse return shipping costs where appropriate:

  • Wrong item received
  • Item arrived damaged
  • Item arrived defective

If the return is requested for other reasons, including change of mind, dissatisfaction not related to damage or error, or ordering the wrong item, the customer is generally responsible for return shipping costs.

We recommend using a trackable shipping service when returning items, as we cannot guarantee receipt of returned packages without tracking.

Exchanges

We do not guarantee direct exchanges for all items. If you wish to replace an item, please contact us first so we can review the request and advise whether a replacement is available.

In many cases, the fastest solution may be to process an approved return and then place a new order separately.

Order Cancellation

Orders may only be canceled if the cancellation request is submitted before the order has been processed or shipped.

Once an order has entered processing or has already been dispatched, cancellation may no longer be possible. In that case, the order may need to follow the standard return process after delivery, if eligible.

To request an order cancellation, please contact us as soon as possible using the contact details below.

Refused Deliveries and Undeliverable Packages

If a package is refused by the customer or returned due to an incorrect or incomplete shipping address provided at checkout, we may deduct applicable shipping and handling costs from any refund that may be issued.

Customers are responsible for ensuring that shipping details are accurate at the time of purchase.

Late or Missing Refunds

If you have not received your refund after being notified that it has been processed, please first check with your bank, credit card provider, PayPal account, or payment provider, as posting times can vary.

If you still need assistance, please contact us and we will do our best to help review the matter.

Contact Information

If you have any questions about returns, refunds, damaged items, or cancellation requests, please contact us:

Flowerguystt Store
Owned and operated by 7 Bow St. LLC
Address: 23880 Wrights Station, Los Gatos, CA 95033, United States
Phone: (408) 353-2847
Email: [email protected]

We aim to handle all return and refund requests in a fair, clear, and timely manner and appreciate your trust in Flowerguystt Store.